Return Policy

Last updated:

Overview

At Velmorinouquidzu, we want you to be fully satisfied with your purchases. This Return Policy outlines the terms and procedures for returning products purchased directly through our platform, including the Personal Shopping Planner, Budget Tracker Toolkit, and Seasonal Style Curator.

Eligibility for Returns

You may request a return under the following conditions:

• The return request is submitted within 30 days of the purchase date.
• The product has not been significantly used or altered beyond initial review.
• Digital products may be eligible for a return if the request is made within 14 days and you have not downloaded or accessed the full content.
• You provide proof of purchase, such as an order confirmation email or receipt.

Non-Returnable Items

The following items are generally not eligible for returns:

• Digital guides and toolkits that have been fully downloaded and accessed.
• Personalized shopping consultation services that have already been delivered.
• Products purchased more than 30 days prior to the return request.

How to Request a Return

To initiate a return, please follow these steps:

• Contact our team through the contact page or email us at mailuse@velmorinouquidzu.world.
• Include your order details, purchase date, and reason for the return.
• Our team will review your request and respond within two business days.
• If approved, we will provide instructions for completing the return process.

Refund Process

Once your return is approved:

• Refunds are processed within 5 to 10 business days from approval.
• The refund will be issued to the original payment method used during purchase.
• You will receive an email confirmation once the refund has been processed.
• Please allow additional time for the refund to appear on your statement depending on your financial institution.

Exchanges

If you would like to exchange a product for a different option, please contact us with your request. We handle exchanges on a case-by-case basis and will work with you to find a suitable alternative from our available products.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will provide a full replacement or refund at no additional cost. Please include a description of the issue and any relevant photos when reaching out.

Contact Us

If you have questions about our Return Policy or need to initiate a return, please contact us:

Velmorinouquidzu
2518 Shattuck Ave., Berkeley, CA 94704, United States
Phone: +1 510 845 6106
Email: mailuse@velmorinouquidzu.world